Briefs
Digital payments in the public sector: a short brief
Moving government institutions onto electronic payments is less about technology and more about trust and process.
Martin Kalima30 March 20263 min read
The migration to electronic payments in government is often framed as a technology project. In practice, the hard part is process redesign and the trust of the people who must use it.
Where adoption succeeds, it is because the rollout paired the system with clear guidance, training, and a feedback channel for when things go wrong.
The lesson generalises: digital reform lands when it is delivered as a change-management effort, not a software install.
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